General Contact Information

WRTA Main Office Location:
287 Grove Street
Worcester, MA 01605
[ map ]

Customer Service Center Location:
317 Main Street
Worcester, MA 01605
[ map ]

Ground-level of the Mechanics Hall Building. Most bus routes will travel past the Customer Service Center.

FLEX Route Customer Service Phone Numbers:
(508) 752-9283, option 4
TTY (508) 792-3709, option 4

Customer Service Representatives are available to assist transit riders from
8:00 a.m. to 4:30 p.m. Monday through Friday.

Administration Contact:
Phone 508-791-2389
Fax 508-752-1676

Use this number to inquire about RFPs/RFQs and other procurement questions including Vehicle Auctions, Bus Advertising, Events, Marketing, Job Openings and corrections to this Website.

Online Feedback:
Click here to go to the online feedback form.

Media Relations:
If you are a member of the media and wish to contact WRTA regarding a story or quote, call 508-791-2389.